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Goldstone understands the importance of live Telephone Support. Efficient telephone
support service demands a balanced use of automation and human interaction. We provide our
trademark support by paying undivided attention to each and every customer and take note
of every little detail. Our goal is “Customer Delight”.
Goldstone’s 365 days a year, round-the-clock telephone support is delivered by
efficient and knowledgeable customer support executives. Our offshore facilities are
equipped with high-speed dedicated international networks which deliver carrier-class
voice quality.
Your customers will not notice any difference, as they will continue to call the same
toll-free numbers as before.
Did you know that on an average, one third of incidents are submitted electronically
across the industry? It is expected that Email Support will account for over 70% of the
support volume by 2008. At Goldstone, your email requests for support is always serviced
within the SLA’s ensuring guaranteed support on time.
The Concept of Web support is gaining significance as a quicker, more efficient support
system that reduces telephone support costs, relieves support staff from data entry tasks,
serves and satisfies the customers faster.
At Goldstone, we engineer your web support system and assist you to derive cost savings by
deflecting support requests that otherwise would come from mail, Fax , IVR, or live voice.
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