| Today's dynamic business climate warrants that businesses
update their legacy and other applications constantly, thereby smoothly reflecting
changing business processes. Considering that the IT systems in many large organizations
still run legacy applications, it is even more necessary to regularly maintain them to
ensure smooth operations. This implies that many businesses have to maintain software
systems on diverse platforms, different architectures including applications several years
old. The age of these systems, processes and (non) standards followed during their design,
development and maintenance, the lack of availability or synchronization of documentation,
and the scarce availability of expertise in the relevant technical skills involved, make
up the challenges faced in maintaining and supporting a widespread IT system. Industry
studies show that this regular maintenance activity takes up lot of time and resources of
the in-house IT team. The fact is that when the maintenance is handled with in-house
staff, it leaves them very little time to develop new applications that are essential for
their business to stay competitive. Outsourcing is a smart management practice. Why Outsource Application Maintenance?
Goldstone offers a proven outsourcing option for maintaining your IT systems and
applications.
Goldstone’s Application Maintenance services not only allow clients to focus on
their core business, delivers substantial cost reductions, which is so critical in
competitive market conditions. Further, We improve the quality of applications to ISO
9001:2000 requirements, boosting uptime and increasing throughput. We provide year round,
24x7 support allowing systems to run in support of today's real-time business
environments.
Goldstone’s on-site/offshore delivery model has come to be regarded by our clients
as the best model for continued success and value delivery. With our onsite team forming
the bridge between our offshore team and your in-house staff, Goldstone delivers the best
of both worlds – cost savings from offshore and timely responsiveness and
accountability from our onsite presence.
Goldstone has perfected a Phased Transfer Approach
for assuming maintenance responsibilities on your applications. Each phase of the transfer
process has well defined entry-exit criteria. The beauty of this methodology is that it
offers flexibility within a formal framework. Goldstone has been able to carry out short
cycle-time production fixes as well as large functional enhancements with assured service
levels and quality. Goldstone strongly believes in continuous process improvement. As a
part of that, we gather several performance metrics for process measurements to help
refine process constantly and offer better service to our customers. Goldstone owns a
world-class Infrastructureset
up at our offshore facility. All of our development centers are connected to client
locations by dedicated and secure satellite links for high-speed remote-login, data &
voice transmissions.
Goldstone’s application maintenance capabilities include:
- Bug fixes, user support, and other essential ongoing maintenance
- Documentation
- Root-cause analysis
- Enhancements
- Re-engineering & porting
- Testing
- Release Management
|
