 Goldstone's offshore services in India have been certified for ISO 9001:2000
since 2000. (View Quality Certificate) We are regularly assessed by independent outside auditors
who critically review our infrastructure, processes, training, philosophy, and HR
policies.
To ensure the highest possible quality of Support Services, Goldstone has developed a
robust Quality Management System (QMS) with a focus on ‘prevention’ rather than
‘correction’. Our QMS is supported by Quality Assurance and a comprehensive
system of internal audits and Management Reviews. This is the key to Goldstone's
consistently high quality solutions - rigorous processes and checks combined with quality
consciousness permeating across the entire organization. What does Goldstone's Quality Commitment mean to customers?
Quality Management System (QMS)
Goldstone's QMS consists of a managerial structure, specific responsibilities, activities,
capabilities and resources that ensure our Support Services will have the desired quality
factors. Quality factors are built into each engagement through a joint decision process
involving both the customer and Goldstone. The Quality Management System has the following
broad-based activities:
- Auditing projects to ensure compliance with quality controls
- Continuous review of the quality system and its improvements
- Personnel development in the Quality Assurance (QA) area
- Acquisition of trained/skilled resources for carrying out QA activities
- Have channels to provide input to support improvement activities
- Development of processes, procedures and guidelines
- Development of dash-board reports to the project stake-holders
"Goldstone is committed to deliver world-class Technical
Support Services through continuous process improvement"
|
