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Technical Support
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The Customer
Axway is a 100% subsidiary of Sopra Group, a $540 million French company. Axway offers robust integration brokers and for Enterprise Application Integration and B2B Integration products along with a host of application connectors.  

The Solution
Goldstone set-up a 24x7 dedicated offshore center catering to the vast customer base spread across various continents.  

Responsibilities
  • End to End product support

    • First level and global customer support

    • Second level and global technology support

Technologies Involved 

  • Operating systems – HP-UX, Solaris, AIX, NT, OS/400

  • Databases – Oracle, Informix, SQL-Server, MS-Access, DB2

  • Formats – EDI, XML, HTML, IDOCS, DBF

  • Applications/Messaging – SAP, JDE, MSMQ, MQ-Series

  • Enterprise Applications: Oracle, PeopleSoft, SAP, JD Edwards

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